Are you looking for ways to enhance business communication and reach more customers? You might want to explore cloud-based communication. More businesses in Australia are transitioning from the traditional PBX to cloud telephony, a system that eliminates the restrictions of a landline or a mobile phone.
What is a cloud phone system?
Also known as cloud PBX or a hosted phone system, cloud telephony is a VoIP system that operates entirely in the cloud, using the internet to facilitate calls and other features. The system converts your voice into data packets that are transmitted over the internet to reach the other end. Users install an app on their devices—mobile phones, computers, or tablets—to communicate.
The only downside is that no internet means no communication line available. But this one issue isn’t a problem at all, given the many benefits of a cloud phone system in Australia.
Low-cost setup
Aside from subscription fees, you don’t need to invest in additional equipment, making it more affordable than the old telephone system. Nearly everything you need to use cloud telephony is already available to you. There’s little running cost as well since the system doesn’t require hardware maintenance.
With the advanced calling features available to you, you’re likely to enjoy higher returns. If you’re already automating your customer communication channels, adding a hosted PBX will boost client reach.
Easy to use
Most cloud-based phone systems are designed to be user-friendly, allowing just about anyone to operate them without the need for training. With just a few easy steps, users can take and make calls wherever they are and even join our host’s online meetings.
This allows your business to deliver great customer service that can lead to brand loyalty and higher ROI.
Increased flexibility
Unlike landlines or traditional desk phones, you can take calls from virtually anywhere. As long as you’re online, you can make and receive calls, ensuring you never miss an important call. You also have access to other advanced cloud features such as voicemail-to-email conversations and internet facts.
A cloud phone system can be integrated with popular business applications, such as Salesforce, Microsoft Teams, and Google Workspace. Suffice it to say that you could combine all your communication channels in one easy-to-use platform.
Additionally, scaling with cloud telephony is simpler and can be done with minimal to no downtime. You can add or remove lines, depending on your needs, without disrupting your operation. No need to buy new hardware or pay for lines you’re not using. If you want to explore cloud-based phone systems, talk to Telex Australia, a leading provider of cloud telephony and other business communication services.
